Ragini Communications Inc.
Customer Complains Solution   

Customer Complains Solution is to record customer, employee and other operational complains and to plan & track action items & follow-up tasks. The goal of this software is to reduce the number of complains becoming cases.

Challenge

In the process of sales, there are bound to be disagreements between any two parties. The primary challenge of this process is then to:

  • To identify, log, and track complains received

  • To track case related activities



Solution

Key Capabilities

  • Ability to log & track complains

  • Log complain resolution & follow-up activities

  • Customizable solution as per your needs

  • Generate extensive reports

  • Web based solution

  • Documents storage and retrieval


Customer Complains Solution is to record customer, employee and other operational complains and lets you identify and log complains and ensure that the complains do not lead to case.

To meet the above challenge, our Customer Complains Solution lets you identify and log complains and ensure that the complains do not lead to case:


Benefits
  • One central place to track all complains

  • Resolve complains before they end up into case

  • Extensive reporting capabilities

  • Document storage and archival




Features

Category Feature
Complains Add / Search Complains
  Complain Evidences
  Complain Resolution
  Action Items
  Follow-up Tasks
 
Data Load Daily Customer Load
  Daily Transaction Load
 
Other Common Security Module
  User Action Auditing
Agency Compliance

U.S. Securities and Exchange Commission (SEC)

http://www.sec.gov/



Reports
Data Warehouse provides enhanced reporting. Key out of box report includes:

Title
Most recent Customers
Most recent Evidences
Most recent Complains
Most recent Follow-ups

Process & Data Approach


Load Customer & Transaction Data

List of customers with 3 search criteria (Account #, Contact # & Complain-Id) and also manage Evidence, Complain, & Follow-Up details.


Account Summary

When customer record is selected from Search Customer screen, following screen lists summary of all complains, evidences and follow-up details for the customer.


Log Complains & Link Evidences

Add New Complain with source, type, category, description & complain related documents.


Search Complains

Our solution gives summary of all complains with complain status.


Complain Resolution & Action Items

Our solution provides screen to manage resolution details after complain is resolved.


Complete Follow-up tasks

This feature provides follow-up item details.


 

Summary of Audit Per Application

 

Banks | Brokerages | Insurance Companies | Credit Unions | Thrifts | Futures Merchants | Mortgage Companies | Mortgage Brokers | Mortgage Lenders | Mortgage Originators | Receivers | Money Service Business | Card Clubs | Casinos | Shippers | Data Processors | Casinos and Mortgage Brokers | Brokerage Software | Compliance Software | Bank Software | Mutual Funds | Credit Union Software

Copyright Ragini Communications Inc. 1996 -

Best viewed in 1024 x 768 Resolution Sitemap