Ragini Communications Inc.
Customer Complaints Solution   

Customer Complaints Solution is to record customer, employee and other operational Complaints and to plan & track action items & follow-up tasks. The goal of this software is to reduce the number of Complaints becoming cases.

Challenge

In the process of sales, there are bound to be disagreements between any two parties. The primary challenge of this process is then to:

  • To identify, log, and track complaints received

  • To track case related activities



Solution

Key Capabilities

  • Ability to log & track complaints

  • Log complaint resolution & follow-up activities

  • Customizable solution as per your needs

  • Generate extensive reports

  • Web based solution

  • Documents storage and retrieval


Customer Complaints Solution is to record customer, employee and other operational complaints and lets you identify and log complaints and ensure that the complaints do not lead to case.

To meet the above challenge, our Customer Complaints Solution lets you identify and log complaints and ensure that the complaints do not lead to case:


Benefits
  • One central place to track all complaints

  • Resolve complaints before they end up into case

  • Extensive reporting capabilities

  • Document storage and archival




Features

Category Feature
Complaints Add / Search Complaints
  Complaint Evidences
  Complaint Resolution
  Action Items
  Follow-up Tasks
 
Data Load Daily Customer Load
  Daily Transaction Load
 
Other Common Security Module
  User Action Auditing
Agency Compliance

U.S. Securities and Exchange Commission (SEC)
http://www.sec.gov/



Reports
Data Warehouse provides enhanced reporting. Key out of box report includes:

Title
Most recent Customers
Most recent Evidences
Most recent Complaints
Most recent Follow-ups

Process & Data Approach


Load Customer & Transaction Data

List of customers with 3 search criteria (Account #, Contact # & Complaint-Id) and also manage Evidence, Complaint, & Follow-Up details.


Account Summary

When customer record is selected from Search Customer screen, following screen lists summary of all complaints, evidences and follow-up details for the customer.


Log Complaints & Link Evidences

Add New Complaint with source, type, category, description & complaint related documents.


Search Complaints

Our solution gives summary of all complaints with complaint status.


Complaint Resolution & Action Items

Our solution provides screen to manage resolution details after complaint is resolved.


Complete Follow-up tasks

This feature provides follow-up item details.


 

Summary of Audit Per Application

 

Banks | Brokerages | Insurance Companies | Credit Unions | Thrifts | Futures Merchants | Mortgage Companies | Mortgage Brokers | Mortgage Lenders | Mortgage Originators | Receivers | Money Service Business | Card Clubs | Casinos | Shippers | Data Processors | Casinos and Mortgage Brokers | Brokerage Software | Compliance Software | Bank Software | Mutual Funds | Credit Union Software

Copyright Ragini Communications Inc. 1996 -

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